Most of our bridal and formal sets are custom made which take 4-6 weeks to design and create. We liaise with our brides and customers and keep them involved in the process. All items are handmade and there may be natural variation in finished items.
Please note we do not refund, offer returns or exchanges for any items that are custom made as they are made to the individuals requirements.
If we are matching jewellery pieces to a set the customer has already purchased elsewhere, please be aware it will never be a perfect match. We will try our best to make it as similar as we can. We have made some stunning pieces where the pieces have matched beautifully but we do advise getting all pieces from the same jewellery provider.
If the customer would like us to create a set similar to an image where the jewellery designer is unknown or a celebrity style jewellery item that may not be easy to get a hold of or is made in real stones and is too expensive for customer then we will make the piece with our own materials and and use of our own stones.
Conditions for Returns:
If there is a valid reason for returning the item. i.e. you have received the wrong item. Then please ensure that the:
- Item is mailed within 7 days from the date of receiving the item
- Item is not worn or used
- Item is in its original new condition
- Item is not washed
- Item is in original packaging and has all original tags attached
Please note that in the interests of hygiene we do not offer refunds on pierced jewellery unless faulty and customised orders are not returnable. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please send back the package securely wrapped, via prepaid and insured mail to 40 Maryatt Avenue, Harrow HA2 0ST
Please note that we do not refund shipping costs. In addition, you may be subject to a deduction for shipping. If you received FREE shipping on your order and the value (of the items remaining after subtracting the returned item/items) falls below £40.00, you will be subject to a deduction for shipping.
Contact our customer services department for returns. Our staff is available during normal business hours, Monday to Sunday.